Shipping and delivery information
All headpieces are sent by Royal Mail Special Delivery within 3 working days of receiving your order, and we will contact you with your tracking code. UK delivery is a base cost of £4.00 plus £5.00 per hat. An order of one hat would therefore be £9.00. Delivery to the rest of Europe is £10.00 plus £5.00 per hat and delivery to the rest of the world is £15.00 plus £5.00 per hat. You will be contacted with your Special Delivery tracking number.
Fraser Annand Millinery is not responsible for any delays in delivery incurred due to adverse weather conditions, industrial action or circumstances beyond our control once the item is with the delivery providers. Whenever possible, we will make every effort to ensure that your order is not delayed by such factors, and will contact you to make alternative arrangements if appropriate.
You headpiece will be sent in a traditional hat box.
If you would prefer to collect your hat in person, please contact us. We are based in South London.
Returns, refunds and exchanges
We hope that you will be delighted with your hat and will enjoy wearing it. If, however, you are not happy with your piece and would like to return it for refund or exchange, please contact us by emailing firstname.lastname@example.org or calling +44(0)7788 789 885 within 7 days of receiving your order. Returns must be made within 14 days of delivery.
Hats must be returned unworn with all labels intact and in the original packaging. A full refund excluding the cost of postage, will be issued once the piece has been received and found to be in 'new' condition. Refunds and exchanges will not be given on any items that have been worn or used.
The cost of returning will be borne by you unless the item is faulty in which case a full refund will be issued including the initial and return postage costs. Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.
It is not possible to accept returns on bespoke orders. We make every effort to ensure that every customer is completely satisfied with their order.
If you have a question about your order, would like to return an item or report a faulty item, please contact us.
Return address: Charlotte Fraser Annand, Fraser Annand Millinery, 42 Holmewood Road, London SW2 3RR